COVID-19 PROTOCOLS (Effective May 12th, 2020)
To our Dear Bella Clients,
We will be reopening on Tuesday, May 12th with only a few service providers working and then
slowly ramping up with each passing week. We have implemented several new protocols to ensure
that we provide you with as safe an environment as we can!
We are planning to call all of our clients over the next few days to schedule appointments. Please
call and leave a message at 512-474-5999 or email us at info@bellasalonaustin.com if you want
more information.
We will be asking all clients to do the following:
Reschedule your appointment if you or anyone in your household has covid-19 symptoms or
have been exposed to someone who has covid-19 symptoms.
If your service provider is not available at check-in, we will ask you to wait in your car and
we will text / call you when we are ready.
Arrive at the salon with only your phone and a form of payment. Please refrain from
bringing purses or larger handbags.
Arrive at the salon wearing your facemask. Preferably one that wraps around your ears and
not your head or neck. Note that our entire team will be wearing masks at all times.
At check-in: Your service provider will take your temperature and ask you if you have any
covid-19 symptoms. We reserve the right to not accept any clients who we deem as high
risk.
Before starting your service, we will request that you thoroughly wash or sanitize your
hands.
No one can accompany you at the salon during your appointment including children.
You must maintain adequate social distancing of 6 feet apart with everyone at the salon
except your service provider.
Beverages and magazines will temporarily be unavailable.
You will be encouraged to shop our boutique and retail area, but please ask our staff to
handle any product that you are interested in buying.
We will not be accepting cash for payment, credit or debit cards only.
Bella salon is investing to create a safe environment for both its clients and team! This includes
doubling the number of cleaning hours, purchasing PPEs and extending hours of operation to lower
the number of people in the salon at any-one time. We have also invested in changes to our salon
to promote safer social distancing. With all of this in mind, we will be applying a temporary 5%
surcharge to all invoices to help offset these investments.
The entire Bella team is so excited to welcome you back! The last few months have been very
challenging and we look forward to reconnecting with all of you!
Many thanks,
Kaylee McManus, Bella’s General Manager
Thank you for considering Bella Salon! It would be our privilege to serve you. Before booking an appointment online, please take a moment to review our policies below. If you have any questions or issues booking your appointment, please give us a call at 512.474.5999 or email us at info@bellasalonaustin.com and our Guest Services team will be happy to assist you.
Cancellation Policy:
All appointments require a credit card on file to secure your booking. We have a 24-hour cancellation policy. All same-day cancellations will be charged 50% of the service fee and no show appointments will be charged for the full service.
Late Policy:
If you are running late for your appointment, feel free to give us a call so that we can alert your stylist. Please keep in mind that our stylists typically have a fully booked schedule each day and need to remain on schedule in order to avoid falling behind. If you arrive too late for your appointment, your service provider may not be able to see you and you will be charged for your appointment.
New Clients:
If you have never been to our salon and are booking a more advanced hair color, hair extension, or skin care service, we recommend that you book a complimentary consultation in order to ensure you are booking the correct service in order to achieve your desired look or end result and to get a more accurate quote.
